RETURN POLICY

Product purchased at MixBay which are unsatisfied then in certain product cases, MixBay‘s return policy allows buyers to return the product purchased on MixBay within 3 days counting from the date of receipt of shipment, and request a replacement or refund from MixBay for any reason.

Please Note:

  • Shipping Cost Is Non-refundable.
  • Digital Product Has No Refund Policy.

For the return request, MixBay is not responsible for lost packages due to the carrier, or products received that can not be verified. Received products that have damage determined to have been caused by the end-user may be subject to denial of the return request.

 

TO QUALIFY FOR A REFUND, ALL THE FOLLOWING CONDITIONS MUST BE FULFILLED:
  • The cost of return shipping will be borne by the customer.
  • Returned product must be in good physical condition (not physically broken or damaged).
  • All accessories originally included with your purchase must be included with your return.
  • Authorization to return does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package.
  • The Return Merchandise Authorization (RMA) number and necessary contact information (including but not limited to name, phone numbers, address, email, purchased date, etc.) must be clearly displayed on the printing template provided by MixBay Service Team or written on paper by the customer, and must be included along with the returned product.

ADDITIONAL TERMS AND CONDITIONS:

RMA is valid for thirty days from the date of issue.
Express shipping and handling charges, gift wrapping fees are not refundable. If your order contains multiple products and you only return a part of them, do note that express shipping charges are not refundable. Partial shipping charges are also not refundable.
If you return a product to MixBay:

(a) without a RMA from MixBay
(b) without all content included in the original package,

MixBay retains the right to refuse delivery of such return.

 

CONTACT MIXBAY

For customer support, please email us at :
shop@mixbay.xyz

mixbay.xyz/contact

 

LIMITATION OF DAMAGES

Except to the extent prohibited by applicable law, MixBay shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when MixBay has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

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